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Frequently Asked Questions
When should I use MORE Health?
MORE Health provides diagnostic services for all serious illnesses for patients around the world. Our specialties include oncology, cardiology, neurology, and pediatrics.
What is a Co-Diagnosis?
A Collaborative Diagnosis is a powerful process that brings together an expert MORE Health Physician Specialist with your attending doctor to develop the best possible diagnosis and treatment plan.
What is an Independent Second Opinion?
An objective expert medical second opinion and treatment plan carefully researched and developed by one of MORE Health's Physician Specialists.
What is a Physician Specialist?
A recognized expert medical professional who is exceptionally qualified and regularly deals with serious illness.

Selection criteria includes technical knowledge, experience, hospital affiliation, peer review rankings, and published research.

We further rank these physicians based on patient reviews to make sure our patients receive skilled empathetic and expert doctors.
Do I need my doctor's permission to get a medical second opinion?
The American Medical Association's code of ethics states that doctors should encourage their patients to obtain a second opinion when either the patient or the doctor feels it is appropriate.

Most doctors are willing and comfortable to participate in obtaining a second opinion.
What do I say to my doctor?
Tell your attending doctor that because of the serious nature of your condition you want a second opinion and ask if they would consider collaborating with one of our Physician Specialists.

Doing so ensures an environment of mutual trust and a strong working relationship between the medical professionals working on your case.

It also provides you, the patient, with the expert diagnosis and optimal treatment plan you need.
What happens when my doctor and the MORE Health Physician Specialist disagree?
If your attending doctor and our Physician Specialist collaborate, produce differing assessments, and are unable to come to a joint agreement, then the concluding report will thoroughly detail how they differ.

You will be able to understand how they arrived at their respective opinions and decide how best to proceed.

While several of our Independent Second Opinion cases have corrected the initial diagnosis or improved the treatment plan, to date, none of our Co-Diagnosis cases have ever ended with differing opinions, demonstrating that collaboration works.
How do I send my medical records to MORE Health?
In the event that you request our services, then your MORE Health Case Manager will work with your attending doctor's office to gather and import all relevant medical data into our Physician Collaboration Platform.

We adhere to the most stringent privacy and security measures, as set by the Health Insurance Portability Accountability Act of 1996 (HIPAA).
How can I access MORE Health services?
Access to MORE Health's services can be provided:

  As an employer-provided supplemental benefit.
  As an employee-paid voluntary benefit.
  Direct to an individual on a case-by-case basis.

Please contact us for further information at info@morehealth.com or 888-908-6673.
How do I initiate a service or access my plan?
To begin using MORE Health's services, simply call us at 888-908-6673, or email us at info@morehealth.com. One of our Case Managers will walk you through the steps for using any of our services.
Can MORE Health help me outside the U.S.?
Yes. If you live outside of the U.S., or are traveling abroad, and are in need of our services, MORE Health can connect you and your foreign attending doctor with our Physician Specialists for any of our services.
Are your systems secure?
Yes. Our standards meet or exceed the security and privacy standards set by the U.S. Department of Health and Human Services (HHS) for Health Information Exchange under HIPAA.

All of our communications and medical data are transported over a secure encrypted channel. All of our medical data and Protected Health Information (PHI) is stored and encrypted with 256-bit Advanced Encryption Standard (AES).

Our medical data is not shared with any other organization.

To protect our patient's privacy we have built a culture of security throughout our organization.
Is MORE Health HIPAA compliant?
Yes. We meet and, in many areas, exceed federal standards for Protected Health Information (PHI) as found in HIPAA law.

For example, we use industry leading encryption standards securing all health information that is created, stored, transmitted or otherwise processed in our data center.