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Our Solution
Implications of Misdiagnosis
Establishing the correct diagnosis is the main driver of good healthcare outcomes. Errors in the diagnostic process can have serious implications.
Up to
20
of medical cases are misdiagnosed
JAMA, “Bringing Diagnosis Into the Quality and Safety Equations,” (2012)
Up to
28
of diagnostic mistakes can be life threatening or result in death or permanent disability
JAMA, “Diagnostic Error in Medicine,” (2009)
Why Second Opinions Matter?
Getting a truly independent second opinion can add a significant delay before starting treatment and can require even more decisions to be made at an already stressful time:
  • How to select the appropriate medical specialist?
  • How to evaluate their expertise and independence?
  • How to get into their already packed schedule?
  • How to pay for their service?
  • Is it out of network?
  • Is travel involved?
  • How to send my medical records to the specialist?
  • What if their opinion differs from the treating doctor?
Up to
62
second opinions result in major changes to diagnoses or recommended treatments
Mayo Clinic Proc., “Patient-Initiated Second Opinions,” (2014)
Collaborative Diagnosis Is the Answer
Our collaborative approach to diagnosis puts the patient at the center of the process, so they can make the best decisions regarding their own healthcare. It offers all the benefits of a second opinion, while ensuring that the treating doctor and our expert Physician Specialist are both on the same page, thus minimizing errors while also resolving any potential conflict regarding the diagnosis and treatment plan.
The Co-Diagnosis® Process

When facing a major medical issue we connect the patient’s attending doctors with one of our Physician Specialists to jointly develop a comprehensive collaborative diagnosis (or Co-Diagnosis®) together with the optimum treatment plan.

Our Physician Specialists know how to provide the best care and avoid the potential confusion of misdiagnosis and the cost and potential complications of overtreatment. Since time is a critical factor, we guarantee delivery of the treatment plan within 5 business days of receiving the relevant medical records.

  1. Patient activates Co-Diagnosis® service.
  2. Case Manager contacts the patient, explains the process and collects medical records, history, test results and imaging.
  3. Based on patient records the most appropriate Physician Specialists is selected and given the case to review.
  4. Our Physician Specialist collaborates with the patient’s attending doctors to jointly develop a patient-centric Co-Diagnosis® and treatment plan. (Alternatively, if requested our Physician Specialists can review an existing diagnosis and develop an Independent Second Opinion)
  5. Attending doctors delivers diagnosis and treatment plan to patient.
  6. Follow-up support from Physician Specialist is available for up to six months.
“ MORE Health has developed an impressive platform, much better than all major EMR’s in the U.S., especially coming from a physician like myself having practiced for over 10 years. It’s easy to navigate and use, with all information and data in one place. This truly allows physicians to practice medicine again. ”
Dr. Joseph Jasser, President & CEO, Dignity Health Medical Foundation
Dr. Joseph Jasser, President & CEO,
Dignity Health Medical Foundation
Physician Collaboration Platform™

Often in today’s world, to allow another doctor to review a case, a patient’s complete medical record is printed, faxed between institutions, scanned, and reviewed as a list of unsorted PDFs. Outside of limited, special circumstances, the closest doctors come to actively collaborating is a rare phone call. A widely adopted and effective collaboration solution in modern medicine does not exist. MORE Health’s secure HIPAA-compliant platform was developed with significant physician input and allows doctors to work together from multiple locations in a truly effective manner, whether they are in the same building, or on different sides of the planet.

It has the following components:

  • Clinical Database, including medical history, hospital records and lab results
  • Medical images, including CT-images
  • FDA-approved, secure discussion tools, including HIPAA-compliant video conferencing
  • Final diagnosis and treatment plan
  • HIPAA-compliant
Physicians can schedule or attend a secure video conference with other physicians.
Physicians can accept a pending case, review case details, discuss with other physicians and then deliver a diagnosis and treatment plan.
Flow bar guides physicians through the diagnostic process.
Physicians can seamlessly collaborate with their teams.
Patient Portal

Should a patient require one of our diagnostic services, the MORE Health platform scales into a full Secure Medical Record system, where our Case Managers can safely store detailed patient history. This can be accessed by the Physician Specialist as needed, but can also be accessed by members to track progress throughout the process from anywhere in the world.

“ We have developed a culture of security, as well as built safeguards directly into all our technology from the ground up. Our design philosophy for security can be summed up with the triad: Confidentiality, Integrity, and Availability. ”
Timothy Hoffman, Chief Security Officer
Timothy Hoffman,
Chief Security Officer
Secure Encrypted Environment
We focus on security design, architecture, and policy to protect our patient’s information. The security team ensures that all MORE Health employees receive regular training on HIPAA compliance.
Confidentiality
We deploy multiple layers of protection to all our patient information, like a castle, with an external moat, then high walls, and finally a secure inner keep. We treat the privacy of all our patients with the utmost seriousness. In fact, we offer better security than a bank, since our systems are not designed for broad consumer access, rather they are designed for people with very specific roles, so we can lock down firewalls tighter.
Integrity
We have a passion for protecting and maintaining the accuracy of patient information. To protect personal privacy, since the diseases we treat are serious, we ensure the information is both trustworthy and accurate. We use 256-bit encryption for all patient data, whether it is in transit or in storage.
Availability

We rely on several approaches to guarantee 24/7, reliable access to our systems:

  • Physical – we partner with Amazon Web Services utilizing their data center and network architecture to satisfy the requirements of the most security-sensitive organizations.
  • Policy – we use role-based access controls, to limit access to patient information, that meets or exceeds federal and state regulations.
  • Technology – we design and build our products with integrated security as a priority, rather than bolting it on to an already existing or legacy product.
We deploy multiple layers of protection to all our patient information, like a castle, with an external moat, then high walls, and finally a secure inner keep. We treat the privacy of all our patients with the utmost seriousness. In fact, we offer better security than a bank, since our systems are not designed for broad consumer access, rather they are designed for people with very specific roles, so we can lock down firewalls tighter.