- Consultation Service
Please be aware that any information offered to you through the Services is provided as a purely informational
tool for a user and their attending doctor.
It is neither intended nor implied to be a substitute for professional medical advice. CALL A HEALTHCARE
PROVIDER IMMEDIATELY IF YOU THINK YOU MAY HAVE A
Always seek the advice of your physician or other qualified healthcare provider prior to starting any new
exercise, diet, or treatment. MORE HEALTH DOES
NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, OR PRESCRIPTION OF ANY KIND. ALL INFORMATION PROVIDED THROUGH THE
SERVICES OR IN CONNECTION WITH ANY
COMMUNICATIONS SUPPORTED BY MORE HEALTH, INCLUDING BUT NOT LIMITED TO COMMUNICATIONS BETWEEN MORE HEALTH AND
CONSUMERS IS INTENDED TO BE FOR GENERAL
INFORMATIONAL PURPOSES ONLY, AND IS IN NO WAY INTENDED TO CREATE A PHYSICIAN – PATIENT RELATIONSHIP AS DEFINED
BY STATE AND FEDERAL LAW. MORE HEALTH IS NOT
A SUBSTITUTE FOR PROFESSIONAL MEDICAL DIAGNOSIS OR TREATMENT. RELIANCE ON ANY INFORMATION PROVIDED BY MORE
HEALTH OR ANY PERSON OR ENTITY AFFILIATED WITH
MORE IS SOLELY AT YOUR OWN RISK. Please ask your doctor or other qualified healthcare provider any questions
you may have regarding a medical condition.
Neither MORE Health, nor any of its affiliates, and any vendors or suppliers of content provided through the
Services, nor any of their respective
directors, officers, employees or agents, shall be liable in any way for any use by you or anybody of
information provided through the Services, and none
of them make any warranty or guaranty as to the accuracy, completeness, correctness, timeliness, or usefulness
of any content provided on the Services. You
may use the Services and the information contained on them solely at your own sole risk.
- Children’s Privacy
We are committed to protecting the privacy of children. Users should be aware that the Servces are not
intended or designed to attract children under the
age of 13. We do not collect personally identifiable information from any person we actually know is a child
under the age of 13.
- An Account and a User’s Use of the Services
Accurate and complete registration information is required to use the Services. Only the individual who
created the account may use their account
credentials. A user must keep their account credentials confidential and not authorize anyone else to access
or use the service on their behalf, unless we
provide an approved mechanism for that. A user must contact Customer Support right away if they suspect misuse
of their account or any security breach in
the service. A user is responsible for all activity that takes place with the areas of their service account
that they control. MORE Health’s case managers
will be able to edit a user’s health information in their account and upload medical documents to their
A user will be able to use their account to review the documents and information uploaded by MORE Health case
managers, and the comments made between
Use of MORE Health and the Services must comply with all applicable federal and state laws, regulations, and
ordinances. Currently, a user must be at least
18 years old to use MORE.
When a user registers as a member, they agree that MORE Health may send notices to them by email at the email
address they provide when they register and
by text message at the phone number they provide when they register, or a different email address or phone
number that they update through their Account
Settings. We have a no-spam policy.
- Internet Access May Be Required
To access the Services by means of a cellular data connection on a portable device (such as an iPhone), a user
will need a data access plan from their
wireless carrier. In order to access the Services via WiFi or Internet connection, a user will need a
compatible device, software, browser and Internet
access. Users should check with their provider to learn if any fees apply. A user is solely responsible for
any fees or costs they incur to access the
Services through any wireless or other communication service.
- A User’s Content and Records
We don't claim ownership of the content users provide on the service. A user’s content remains their content.
We also don't control, verify, or endorse the
content that user and others make available on the service.
Users control who may access their content, along with any co-custodians and other invited users, but they
cannot choose your case manager. If a user
shares content in their records, then they agree that anyone they’ve shared content with may use that content.
When a user give others access to their
content on the service, they can use, reproduce, distribute, display, transmit, and communicate to the public
the content. If a user doesn't want others to
have that ability, they shouldn’t use the service to share their content.
If a user shares content on the service in a way that infringes others' rights, including privacy rights,
they’re breaching this contract. A user
represents and warrants that they have all the rights necessary for them to grant the rights in this section
and the use of the content doesn't violate any
law. We may remove a user’s content from the service at any time if a user breaches this contract.
Users are responsible for backing up the data that they store on the service. If service is canceled, we may
permanently delete a user’s data from our
servers. We have no obligation to return data to a user after the service is canceled. If data is stored with
an expiration date, we may also delete the
data as of that date. Deleted data may be irretrievable.
The service is intended for general use. It does not hold records for healthcare providers or other medical or
case management purposes. For example, MORE
Health records are not designated record sets as defined under U.S. Regulations. If a healthcare provider
decides to include any data made available from
MORE Health in its records, it should store a copy in its own system.
The Services are for individual personal use. A user may use the Services for personal, but not for
commercial, purposes. Organizations, companies, and
businesses may not become registered members or use our Services through individual members. We authorize
users to view or download the Content and use the
Services solely for their personal, noncommercial use in accordance with all applicable federal, state and
local laws. The Services and content are
licensed only for the personal, household, and educational use of a single individual. An individual's
noncommercial reuse or redistribution of any portion
of the Services or content is permitted when that use falls within what is permitted by United States
Copyright law or the Lanham Act. These laws govern
general personal use of copyrighted information. No commercial use or redistribution of any of the Services or
content is permitted. Any hyperlink or other
re-display of the information on another website must display the Services and content full-screen and not
within a "frame" on the linked or other site,
unless expressly pre-approved and permitted by us in writing. By using the Services, a user agrees not to use
any contact information provided by members
(for example, in a private message exchange between connected members), or harvest, scrape or otherwise
collect any information about our members for any
reason, including but not limited to for sending unsolicited communications, including spam.
We do not recommend or endorse any specific content, Services, tests, physicians, products, procedures,
opinions, or other information that may be
mentioned on MORE Health. MORE Health is designed to be used with common sense, and in connection with the
advice of a physician or another healthcare
provider. Reliance on MORE Health content or Services is solely at a user’s own risk. We work hard to bring
our users our very best, and believe that our
members will find the content and Services useful, but we cannot guarantee that the Content and Services will
help a user achieve any specific goals or
Now or in the future, the Content and Services may link users to other websites or information, software,
data, or other contents, on or off the Internet.
These other sites or and contents are not MORE, and the information there is outside of our control. We do not
control, endorse, or review the content of
these sites. We do not review the contents that may be reached by such links, and we are not responsible for
such content. The information, software, data,
or other contents (including opinions, claims, comments) contained in linked references are those of the
companies responsible for such sites, and should
not be attributed to us. We have not attempted to verify the truth or accuracy of any such opinion, claim, or
comment, nor do we endorse or support them.
We do not warrant, nor are we in any way responsible for, information, software, data, privacy policies, or
other content that is outside of our control.
The content and Services may not be used for any illegal purpose. A user may not access our networks,
computers, or the content and Services in any manner
that could damage, disable, overburden, or impair them, or interfere with any other person's use and
enjoyment. A user may not attempt to gain unauthorized
access to any content or Services, other accounts, computer systems, or networks connected with MORE Health,
the content, or Services. A user may not use
any automated means (such as a scraper) to access MORE Health, the content, or Services for any purpose. Such
unauthorized access includes, but is not
limited to, using another person’s login credentials to access his or her MORE Health account. Any attempt by
any individual or entity to solicit login
information of any other user or to access any such account is an express and direct violation of these Terms
of Use and of applicable law, including
relevant privacy and security laws and laws prohibiting unfair or unethical business practices.
terminates and they must immediately destroy
any copies they have made of any portion of the content or Services.
- Intellectual Property
All software and content included on the Services or used in the operation of the Services is the owned or
licensed property of MORE Health or its software
and content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the
collection, arrangement, and assembly) of all
content on the Services is the exclusive property of MORE Health and protected by U.S. and international
copyright laws. MORE Health grants users
permission to view and use content and software made available to them on the Services in connection with
their own personal, noncommercial use of the
Services. Any other use, including the reproduction, modification, distribution, transmission, republication,
display, or performance, of the content and
software on the Services is strictly prohibited.
The trademarks, service marks, trade dress, and “look and feel” (the "Trademarks") used and displayed on the
Services are registered and unregistered
Trademarks of MORE Health and others. Nothing on the Services shall be construed as granting, by implication,
estoppel or otherwise, any license or right
to use any Trademark displayed on the Services, without the prior written permission of the Trademark owner.
Other product and company names mentioned in
the Services may be the Trademarks of their respective owners.
- International Users
We make no claim that content or Services are appropriate or may be downloaded outside of the United States.
Personal information ("Information") that is
submitted to MORE Health will be collected, processed, stored, disclosed and disposed of in accordance with
applicable U.S. law and our Privacy Statement.
If a user is a non-U.S. member, they acknowledge and agree that MORE Health may collect and use their
Information and disclose it to other entities outside
their resident jurisdiction. In addition, such Information may be stored on servers located outside their
resident jurisdiction. U.S. law may not provide
the degree of protection for Information that is available in other countries. By providing MORE Health with
their Information, a user acknowledges that
they consent to the transfer of such Information outside their resident jurisdiction as detailed in our
Privacy Statement. If a user does not consent to
such transfer, they may not use our content or Services. The product information provided on MORE Health and
the Services is intended only for residents of
the United States. Products identified on this site may have different product labeling and disclosure
requirements in different countries.
A user agree to indemnify, defend, and hold MORE Health and its successors and assigns harmless from and
against and in respect of any and all third party
claims, demands, losses, costs, expenses, obligations, liabilities, damages, recoveries, and deficiencies,
including interest, penalties, and reasonable
attorneys' fees that it shall incur or suffer which relate to a user’s use of the Services, a user’s failure
to perform any of their obligations under
- Changes to this Agreement
We may change this contract, and will notify users by posting new terms. If a user does not agree to the
changes, they must cancel and stop using the
Services. If they do not stop using the Services, the new terms apply to them.
- No Warranty
We provide the Services "as-is," "with all faults" and "as available." The entire risk as to the quality and
performance of the service and software is
with the user. Should the service or software prove defective, the user assumes the entire cost of all
necessary servicing or repair. We don't guarantee
the accuracy or timeliness of information available from the service. Users acknowledge that computer and
telecommunications systems are not fault-free and
occasional periods of downtime occur. We do not guarantee the service will be uninterrupted, timely, secure,
or error-free, or that data loss will not
occur. We and our affiliates and vendors give no express warranties, guarantees, or conditions. We exclude any
implied warranties, including for
merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and
noninfringement. Users may have certain rights under their
local law. Nothing in this contract is intended to affect those rights, if they are applicable.
Third-party programs and devices that connect with MORE Health are not endorsed or warranted by MORE Health.
Product descriptions are by their
manufacturers and provided for informational purposes only. These Services do not provide medical or any other
health care advice, diagnosis or treatment.
Always seek the advice of a physician or other qualified health provider with any questions you may have
regarding a medical condition, diet, fitness or
wellness program. Never disregard professional medical advice or delay in seeking it because of information
you accessed on or through the Services.
- Liability Information
If a user has any basis for recovering damages from MORE Health or its affiliates and vendors, the user can
recover only direct damages up to US $5.00. A
user cannot recover any other damages, including consequential, lost profits, special, indirect, incidental or
The limitations and exclusions apply to anything related to this contract, such as loss of data; third-party
content, programs or conduct; viruses that
affect a user’s use of the Services; incompatibility between the service and other services, software and
hardware; delays or failures a user may have in
starting or completing transmissions; and claims for breach of contract, warranty, guarantee or condition;
consumer protection; deception; unfair
competition; strict liability, negligence, misrepresentation, omission, trespass or other tort; violation of
statute or regulation; or unjust enrichment;
all to the extent permitted by applicable law.
The limitations and exclusions also apply if this remedy does not fully compensate a user for any losses or
fails of its essential purpose or if we knew or
should have known about the possibility of the damages.
Nothing in these terms shall affect the statutory rights of any consumer or exclude or restrict liability for
death or personal injury arising from our
negligence, fraud, or our gross negligence or willful intent. Some or all of these limitations or exclusions
may not apply to a user if their state,
province, or country does not allow the exclusion or limitation of incidental, consequential, or other
- Changes to the Services and Cancellation
We continuously work to improve the Services and may change the Services at any time. Additionally, there are
reasons why MORE Health may stop providing
portions of the Services, including (without limitation) that it's no longer feasible for us to provide it,
the technology advances, customer feedback
indicates a change is needed, or external issues arise that make it imprudent or impractical to continue. If a
user’s Services is canceled, their right to
use the Services stops immediately. Their ability to access and use some third-party programs may also stop
A user may cancel the Services at any time and for any reason. Sections X-XIII, and those that by their terms
apply after termination of this contract will
survive any termination of this contract.
- General Legal Terms
This Agreement, and the other agreements referenced in it (like our Privacy Statement), is the entire
agreement between a user and us relating to MORE
Health and the Services. This Agreement replaces any prior agreements unless such prior or subsequent
agreement explicitly provides otherwise and
specifically references this Agreement. If there is any conflict between this Agreement and a mutually signed
written agreement between a user and us
related to MORE, the signed written agreement will control.
Other parties may have rights under this Agreement. A "third party beneficiary" is another party (for example,
a company) who is not directly mentioned in
an agreement, but who may have some rights arising out of an agreement. Our licensors may be third party
beneficiaries to this Agreement pursuant to our
agreements with them. To the extent our licensors are third party beneficiaries to this Agreement, the rights
and protections provided to us under this
Agreement inure to their benefit. Other than these licensors, there are no other third party beneficiaries to
this Agreement. The parties are independent
contractors, and nothing in this Agreement creates an agency, partnership, or joint venture.
If we provide a user with a translation of the English language version of this Agreement, the English
language version of this Agreement will control if
there is any conflict.
If we choose not to enforce any provision of this Agreement, we still keep the right to enforce it in the
future. This means that the failure to enforce
any provision of this Agreement does not constitute a waiver of that provision. If any provision in this
Agreement is found to be unenforceable, it and any
related provisions will be interpreted to best accomplish the unenforceable provision's essential purpose.
This Agreement is governed by California law, excluding California's choice-of-law rules. THE EXCLUSIVE VENUE
FOR ANY DISPUTE RELATING TO THIS AGREEMENT IS
SAN MATEO COUNTY, CALIFORNIA. A USER AND US CONSENT TO THE PERSONAL JURISDICTION OF THESE COURTS. Nothing in
this Agreement limits either party's ability
to seek equitable relief.