The Services are a medical support service that let patients and physicians review patient medical
information, and allow designated physicians around the
world collaborate on second opinion and similar services for the benefit of patients.
- Collection of Personal Information
The first time a user signs in to the Services, the Services asks the user to create a MORE Health account. To
create a MORE Health account, a user must
eventually provide personal information such as name, date of birth, e-mail address, address, postal code,
phone number, gender, and country/region.
Depending on which features a user uses, s/he may be asked for additional information for that feature.
We will use the e-mail address provided by a user when the user creates their MORE Health account to send them
an e-mail requesting that they validate
their email address, to send updates about MORE Health products, and to send notifications related to the
A password is used to help protect user accounts and personal information, and it is each user’s
responsibility to keep their password confidential. Users
should not share their password wit. If a user shares a computer with anyone then they should always log out
before leaving a site or service to protect
access to the user’s information from subsequent users.
A MORE Health account allows users to review health information about themselves and their patients, and to
participate in second opinions and similar
services. Examples of the types of information stored include:
- Medical history
- Health history
- Prior surgeries
- Current medical conditions
- Medical images
Some of the information stored in the records is highly sensitive, and users need to consider carefully with
whom they choose to share the information.
This information includes the health information of the user or of patients, and users may be subject to
criminal and/or civil penalties if they share this
information, intentionally or unintentionally, with unauthorized third parties.
- How We Use Personal Information
We use personal information collected through the Services, including health information, in the Services, and
as described in this privacy statement. We
do not use or disclose users information except as described in this privacy statement.
In support of these uses, MORE Health may use and disclose personal information:
- to provide users with important information about the Services, including critical updates and
- to send users the MORE Health e-mail newsletter, if the user opts-in;
- to third party contractors to allow them to perform services for MORE Health directly related to the
Services that an individual user requests;
- as part of the results of aggregated data for marketing or promotional purposes. We will not disclose any
information that could be used to personally
identify a user;
- as reasonably necessary and as directly related to provide the Services that an individual users requests,
including coordination with insurance, enforcing
users’ rights, protecting against fraud, resolving disputes;
- aggregated data for site usage statistics.
MORE Health may access and/or disclose personal information if we believe such action is necessary to: (a)
comply with the law or respond to legal process
served on MORE Health; or (b) protect the rights or property of MORE Health (including the enforcement of our
MORE Health will not share any of personal information in such a way that it can be used to personally
identify a user.
Personal information stored in the Service may be processed in the United States or any other country in which
MORE Health or its affiliates, subsidiaries
or service providers maintain facilities.
- Service Access and Controls
Users choose whether to create an account with the Services. The required Services account information
consists of a small amount of information such as
your name, e-mail address, region, and Service credentials. We may request other optional information, but we
clearly indicate that such information is
optional. Users can review and update their account information. Users can modify, add, or delete any optional
MORE Health account information by signing
into the Services and editing their account profile.
Users can close their MORE Health account at any time by signing into the Services and editing their account
profile. MORE Health waits 180 days before
permanently deleting Services account information in order to help avoid accidental or malicious removal of
users’ information. A user should Contact
Customer Service if they want to reopen an account. Users should consider deletion carefully, because MORE
Health may not be able to reopen it.
- Security of Your Personal Information
MORE Health is committed to protecting the security of users’ personal and health information. We use a
variety of security technologies and procedures to
help protect users’ personal information from unauthorized access, use, or disclosure. All of our
communications and medical data are transported over a
secure 128-bit encrypted TLS 1.2 channel. All of our personal and medical data, and Protected Health
Information (PHI) is stored and encrypted with 256-bit
Advanced Encryption Standard (AES).
- Users’ Rights Regarding Their Protected Health Information (PHI)
Users have certain rights regarding their PHI:
- Right to Amend PHI : If a user feels that their PHI is incomplete or inaccurate, then
they have the right to request that MORE Health amend that error.
- Right to Access PHI : Users have the right to access their PHI and request copies of
their PHI. All requests for copies must be made in writing. We may charge a reasonable fee
for the costs of copying and mailing users’ requested information, and we will inform each user of the cost
prior to incurring any costs.
- Right to Accounting of Disclosures : Users have the right to request an accounting of to
whom MORE Health has disclosed their PHI. This writing must be made in writing, and must specify the
time period within which the user wants an accounting. The time period may not be more than 6 years. Each
user is entitled to one free accounting per
12-month period, and each additional request for an accounting within that time period shall bear a
reasonable cost, and we will inform each user of the
cost prior to incurring any costs.
- Right to Request Restrictions on Use and Disclosure of PHI : Users have the right to
restrict or limit how MORE Health uses or discloses your PHI. MORE Health is not required to agree to a
user’s request. A request
must be made in writing, and must inform MORE Health which information is to be limited, whether use or
disclosure or both should be limited, and to whom
the restrictions apply.
- Right to Receive Confidential Communications : Users have the right to request that MORE
Health deliver communications in a certain way if MORE Health’s normal communications channels could
the user. This request must be made in writing and must state whether all or part of the communication could
endanger the user.
- Right to a Paper Copy of this Policy : Users have the right to request a paper copy of
users’ requested information, and we will inform each user of the cost prior to incurring any costs.
Users may exercise their rights by contacting our office at the address indicated below:
MORE Health, Inc.
950 Tower Lane, Ste. 1200
Foster City, CA 94404
cookie is a small text file that a web page
computer. A Web server assigns cookies uniquely to
each user and only a Web server in the domain that issued the cookie to the user can read the cookies.
One of the primary purposes of cookies is to provide a convenience feature to save users’ time. For example,
if a user personalizes a Web page, or
navigates within a site, a cookie helps the site to recall that user’s specific information on subsequent
visits. Using cookies simplifies the process of
delivering relevant content, eases site navigation, and so on. When a user return to the Web site, they can
retrieve the information they previously
provided, so they can easily use the site's features that they customized.
A user has the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but users
can usually modify their browser setting to
decline some or all cookies if they prefer. If a user chooses to decline all cookies, they may not be able to
use interactive features of this or other Web
sites that depend on cookies.
- Lost or Stolen Information
Users must promptly notify MORE Health if their credit card, user name, or password is lost, stolen, or used
without permission. In such an event, we will
remove that credit card number, user name, or password from the user’s account and update our records
- Changes to this Privacy Statement
We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at
the top of the privacy statement. For
material changes to this privacy statement, we will notify users either by placing a prominent notice on the
home page of the MORE Health website or by
sending users a notification directly. We encourage users to review this privacy statement periodically to
stay informed about how we are helping to
protect the personal information we collect. A user’s continued use of the Apps constitutes a user’s agreement
to this privacy statement and any updates.
- Enforcement of this Privacy Statement
By choosing to visit this website and use the Services, a user agrees that any dispute over the terms of this
Agreement is governed by California law,
excluding California's choice-of-law rules, and the user agrees to abide by the limitation on damages
contained in our terms of service or other agreements
with MORE Health. THE EXCLUSIVE VENUE FOR ANY DISPUTE RELATING TO THIS AGREEMENT IS SAN MATEO COUNTY,
CALIFORNIA. A USER AND US CONSENT TO THE PERSONAL
JURISDICTION OF THESE COURTS. Nothing in this Agreement limits either party's ability to seek equitable
- Contact Information
MORE Health, Inc.
950 Tower Lane, Ste. 1200
Foster City, CA 94404